The schedule for your ViiBE remote training and support is detailed below.

The keys for a successful rollout

A Project Manager will support you through every step of the implementation of ViiBE. He or she will perform the initial configuration and train you so that you can use ViiBE daily and are able to adjust your account settings independently.

It is essential that you stick to the schedule defined with your Project Manager. Your assiduity and commitment throughout the rollout will ensure that the project runs smoothly and that you get the most out of ViiBE.

Remote rollout planning

Project launch and schedule setting

Kick-off : 

Before the rollout of ViiBE begins, your sales representative will organize a video conference to introduce you to your Project Manager and schedule with you the project’s implementation and its key stages.

During this meeting, your Project Manager will also verify with you that the IT prerequisites necessary for the project launch have been completed.

Week 1

Session 1 - 1h30 video conference

A training session during which your Project Manager will introduce you to your configured account and explain how to manage your work orders/calls. This session lasts 1.5 hours and is held by video conference.

After this session, you will be asked to create and run tests to put into practice what you have covered during the session, familiarize yourself with ViiBE and identify any configuration adjustments that need to be made.

Week 2

Session 2 - 1h video conference

Following your first tests, your Project Manager will answer your questions, and together, you will make the necessary configuration adjustments to get your account up and running by the end of this session. You will also cover more advanced features based on the needs identified.

After session 2, you will use ViiBE daily with part of your team.  

Week 4

Session 3 - 1h video conference

A session aimed at reviewing the first two weeks of ViiBE use and experience, finalizing the configuration, and introducing ViiBE's advanced features. At this stage, you are fully autonomous and can make the most of your account.

The purpose of Session 3 is to roll out ViiBE to your teams.

Week 6

Session 4 - Review - 1h video conference

The objective of the review meeting is to assess how well users have adopted ViiBE before completing the project.