In order to better understand your processes and prepare the remote rollout, you first need to answer a questionnaire sent by Praxedo. The schedule of your remote rollout is detailed below.
Remote rollout calendar - Premium
Phone call to introduce your CSM, generally in duo with your sales, to schedule the project and its main steps.
Workshop to analyze your needs and understand your internal processes. At the end of this session, your Praxedo CSM (Customer Success Manager) is able to explain what the settings of your Premium account will be.
The workshop lasts 2h and involves your internal supervisor of the project and the manager of the target activity. Your CSM then works on the setup of your account.
Workshop in order to introduce your Premium account and explain how to manage your work orders. The workshop lasts 2h in video conference.
After this session, your CSM will give you practical work to get familiar with your account and test its settings with your main users.
Training ti let you and your team get familiar with the application and have a deep review of the Premium features (can be separated in 2 different sessions). At the end of this session, you can start working with the application. The training lasts between 2 and 3h in video conference.
Meeting to get your feedbacks on this first week of use, to adjust the settings and show you advanced features of Praxedo. At this stage, you are fully autonomous to use at best your Praxedo account. The meeting lasts 1h in video conference.
From week 6 and more
Day to be defined
Assessment meeting to check that your users take in charge properly the application and enhance your navigation with some tips. The meeting lasts 1h in video conference.